Cancellation & Refund Policy

This policy applies to paid plans of Samjhao Buddy, operated by Samjhao Buddy by Kiara Astro ABC Private Limited. During early access, any plan details shared with you will also follow this policy.

1. Delivery of the service

Samjhao Buddy is a digital service. Nothing is shipped physically. Your plan is activated on your parent account immediately after a successful payment, and you will receive a confirmation.

2. Cancellation

• You can cancel a subscription at any time by writing to support@samjhaobuddy.tech from your registered details.
• After cancellation, your plan stays active until the end of the period you have already paid for, and it will not renew.

3. Refunds

• First purchase: if you are not satisfied, you may request a full refund within 7 days of your first payment.
• Duplicate or failed payments: if you were charged twice or charged without the plan being activated, we will refund the extra amount in full.
• Apart from these cases, payments for a period that has already started are not refundable.

4. How refunds are paid

Approved refunds are sent to the original payment method. The amount usually reaches your account within 5 to 7 working days after approval, depending on your bank or payment provider.

5. How to request

Write to support@samjhaobuddy.tech with your registered mobile number, the payment date and the reason for your request. We aim to reply within 2 working days.